Description based on the Specified Commercial Transactions Act
Distributor
Le abel
Operation Manager
Reiko Yamamoto and Sanako Harada
Abel official online shop customer support
Email: info@le-abel.com
Reception: Monday to Friday (closed Saturdays, Sundays, and public holidays) 10:00-18:00
Depending on the content of your inquiry, it may take some time for us to respond.
Please note that inquiries made on holidays will be responded to on the next business day or later.
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URL
Necessary charges other than the product
Shipping fee, COD fee (if you choose COD)
How to order
Please order from this site
Payment Method
Credit card (Visa / Mastercard / American Express), cash on delivery (cash / credit card / debit card)
Payment deadline
Credit card : Payment is taken at the time your order is placed.
Cash on delivery: Payment is required to the courier when the product is delivered.
Delivery time
Delivery times vary depending on the product.
Delivery will be based on the delivery date listed on the same page as each item.
*If the delivery period overlaps with our holidays (Saturdays, Sundays, and public holidays), long holidays (summer, New Year's holidays, etc.), or before or after these days,
It may take longer than usual for your order to be shipped.
*Shipping will be based on the delivery date. We do not accept bulk delivery of items with different delivery dates.
Shipping fees and handling fees (if you choose cash on delivery) will be charged for each delivery.
*Products will be shipped according to your order number.
Return and exchange policy
-Cancellations and changes are possible within 7 days of placing your order, but not after the 8th day.
Please note that we do not accept cancellations after the product has been shipped.
*If the product is returned to us due to refusal to accept it or prolonged absence, we will charge you the necessary expenses incurred in shipping the product (round-trip shipping, shipping fees, cash-on-delivery fees, etc.).
- Returns and exchanges of products are only accepted in the case of defective products or incorrect shipments.
Please contact us at info@le-abel.com within 3 days and return the item. After confirmation, we will exchange it for a new one.
When returning or exchanging an item, the included delivery note is required.
*Refunds will only be given if the item is out of stock.
Please note that the following products are not eligible:
- Products that have been delivered more than 3 days ago
- Products that have been used once
● Products that have been soiled or damaged by the customer
Items without tags or hang tags
●Products purchased during the sale
●Returns due to differences in image
* We will only cover the return shipping costs in the case of defective products or incorrect shipments.