User Guide
How to order
1. Product Selection
Add the product you want to your cart.
Check the items in your cart and click "Proceed to checkout" to proceed to the next step.
Check the items in your cart and click "Proceed to checkout" to proceed to the next step.
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2. Enter your customer information
Please enter the required information and proceed to the next step.
If you wish to register as a member (free of charge), please register separately.
If you wish to register as a member (free of charge), please register separately.
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3. Specify the delivery address
Please check the shipping fee and proceed to "Proceed to payment".
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4. Specify your payment method
Payment can be made by credit card (VISA / Mastercard / American Express) or cash on delivery (cash / credit card / debit card).
*If the shipping address is different from the order address, you must enter it here.
Once you have finished entering the information, please press the button, check the information you entered, and confirm your order.
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5. Order completed
Your order process has been completed.
Once your order is complete, you will receive a confirmation email.
If you do not receive the order completion email within an hour, please contact us using our inquiry form.
Once your order is complete, you will receive a confirmation email.
If you do not receive the order completion email within an hour, please contact us using our inquiry form.
About payment methods
[Credit card payment]
・Types of credit cards that can be used
Visa / Mastercard / American Express
Our website uses a security system called SSL, and all of your important credit card information is encrypted before being transmitted.
・Number of payments
This differs depending on the card company you have. Please check with your card company in advance.
・Please note
*As a general rule, we do not send credit card receipts for security reasons. We will use the statement sent by your credit card company as your receipt.
*We do not accept credit cards in a name other than that of the person placing the order.
*If the billing address and shipping address are different and we are unable to confirm either address, we may cancel your order.
*If the billing address and credit card address do not match, your order may be canceled.
*We may ask you to verify the identity of the person placing the order (by phone, by faxing identification, etc.).
*If fraudulent use of credit card payments is discovered, all IP address and access log data monitored and collected at the time of ordering will be submitted to the police.
*If the shipping address you specify matches a shipping address that has been used for a fraudulent order in the past, your order will be canceled.
*We do not accept credit cards in a name other than that of the person placing the order.
*If the billing address and shipping address are different and we are unable to confirm either address, we may cancel your order.
*If the billing address and credit card address do not match, your order may be canceled.
*We may ask you to verify the identity of the person placing the order (by phone, by faxing identification, etc.).
*If fraudulent use of credit card payments is discovered, all IP address and access log data monitored and collected at the time of ordering will be submitted to the police.
*If the shipping address you specify matches a shipping address that has been used for a fraudulent order in the past, your order will be canceled.
[ Cash on delivery (Sagawa Express e-collect) ]
Please pay the delivery fee to the delivery company when the product is delivered.
This includes the product price, consumption tax, shipping fee, and cash on delivery fee.
*Due to the system, fees are not totaled when you place an order.
Please pay the total amount plus the cash-on-delivery fee to the delivery person.
Please pay the total amount plus the cash-on-delivery fee to the delivery person.
Payment can be made by cash, credit card or debit card.
For more information, please visit http://www.e-collect.jp/
・Cash on delivery fee (tax included)
¥330 (¥10,000 or less), ¥440 (¥30,000 or less), ¥660 (¥100,000 or less)
¥1,100 (¥300,000 or less), ¥2,200 (¥500,000 or less), ¥3,300 (¥1,000,000 or less)
Shipping
The nationwide shipping fee is ¥880 (tax included).
About product delivery
Delivery times vary depending on the product. We will deliver your order based on the delivery date listed on the same page as each item.
*If the delivery period overlaps with our holidays (Saturdays, Sundays, and public holidays), long holidays (summer, New Year's holidays, etc.), or before or after these days,
It may take longer than usual for your order to be shipped.
*Shipping will be based on the delivery date. We do not accept bulk delivery of items with different delivery dates.
Shipping fees and handling fees (if you choose cash on delivery) will be charged for each delivery.
*Products will be shipped according to your order number.
Cancellation Policy
Cancellations and changes are possible within 7 days of placing your order, but not after the 8th day.
Please note that we do not accept cancellations after the product has been shipped.
*If the product is returned to us due to refusal to accept it or prolonged absence, we will charge you the necessary expenses incurred in shipping the product (round-trip shipping, shipping fees, cash-on-delivery fees, etc.).
Returns and Exchanges
Returns and exchanges of products are only accepted in the case of defective products or incorrect shipments.
Please contact us at info@le-abel.com within 3 days and return the item. After confirmation, we will exchange it for a new one.
When returning or exchanging an item, the included delivery note is required.
*Refunds will only be given if the item is out of stock.
Please note that the following products are not eligible:
- Products that have been delivered more than 3 days ago
- Products that have been used once
● Products that have been soiled or damaged by the customer
Items without tags or hang tags
●Products purchased during the sale
●Returns due to differences in image
*We will only cover the return shipping costs in the case of defective products or incorrect shipments.
About product images
We strive to portray the colors of our product photos as faithfully as possible to the actual product.
This may vary depending on your environment.